Position: Location Manager

Position Overview: The Location Manager is responsible for leading and improving day-to-day operations and the team’s performance results by creating an environment focused on guest satisfaction, maximum productivity, and profitability. The Location Manager working at this particular location will work alongside another Location Manager and both will report to the off-site Operations Manager.

Main Responsibilities:

  • Lead and control overall daily operations, oversee work done by the Assistant Managers, Supervisors, and entry level staff
  • Assume responsibility for location results, including: labour costs, capture rates, sell rates, and employee performance standards as set by corporate management
  • Evaluate and report the operations results to corporate management
  • Ensure that nightly deposits are performed properly and counted accurately
  • Diagnose and solve problems in relation to equipment, staffing, and guest satisfaction (e.g. handle and resolve escalated customer complaints and issues)
  • Ensure proper inventories are maintained by Assistant Managers and Supervisors
  • Work closely with Human Resources to recruit, hire, and retain top talent and maintain optimal staffing levels
  • Work with Assistant Managers to ensure New Hire process and paperwork is completed accurately and in a timely manner (including: employee contracts, payroll paperwork, orientation, training, uniforms)
  • Ensure that Assistant Managers, Supervisors, and entry level staff are trained in all areas of their job responsibilities
  • Build and maintain effective relationships with on-site team and off-site corporate management, and motivate team to encourage performance and results, utilize reward incentives where appropriate
  • Build and maintain effective relationships with partner and/or neighbouring companies
  • Assess and provide ongoing performance feedback to all staff to include in performance reviews and recommend staff for promotions
  • Create and post weekly staff schedule
  • Advise staff on policies and procedures and ensure the team works in compliance with all company policies, the Occupational Health & Safety Act and its regulations, the Employment Standards Act, and all other applicable legislation
  • Investigate and report incidents, including: workplace violence and harassment, accidents, injuries, complaints, misconduct, and other violations of company policies and procedures. Decide upon the appropriate action to be taken in order to correct the situation. Follow disciplinary procedures and take action as needed (up to and including termination)

Employment Attributes:

  • Ability to use all software and equipment after completing training, and then subsequently train new staff on proper usage
  • Great people skills
  • Ability to multitask
  • Can work with large volumes of diverse guests
  • Comfortable managing team of 50+ during peak season
  • Positive attitude
  • Can work as a member of a team
  • Can work under pressure in a fast-paced environment
  • Excellent verbal communication skills
  • Ability to delegate tasks
  • Critical thinking skills
  • Knowledge of a second language is considered an asset
  • Experience in the tourism industry is considered an asset

Qualifications:

  • Minimum of 2 years of management experience with a team of 30+ staff
  • Minimum of 2 years of experience working in a retail sales environment

Working Conditions:

  • Outdoor environment, will be subject to seasonal weather/temperatures
  • Average work week is 5 days, 40-44 hours
  • Must be available on weekends
  • Must be available to work variety of opening and closing shifts (operating hours during peak season are 7:45 AM – 11:15 PM)
  • May be required to work overtime hours during the peak season

Salary: $40,000 – $45,000 per year

Additional: Upon successful completion of the 3-month probationary period, will be entitled to join company benefits plan.

How to Apply: Send your resume to hiring@digitalattractions.com with the subject line ‘Location Manager Application’